Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The IT Business Systems Analyst understands business problems and opportunities in the context of the requirements and recommends IT solutions that enable the organization to achieve its goals. This position interprets and transforms information based on business requirements and provides the data for delivery. It conducts detailed research of vendor products, assists with general project management and addresses enterprise application administrative tasks. The IT Business Systems Analyst is a liaison among enterprise applications business stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. This is done in conjunction with a strong understanding of the relevant technologies, at an application administration level.
In addition, the IT Business Systems Analyst follows best practices and standardizes how work is managed and delivered. This includes regular status reporting, escalation of issues to business sponsors, and participation in driving the usability, efficiency and scalability of enterprise applications functionality.
Essential Functions: The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Gather, analyze and document Satellite's business and functional requirements from clinical staff, Operations and business users
Analyze, document, and improve workflows, processes, and standards
Understand business process management to elicit and gather customer business requirements and translate them to specific software requirements
Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen and interface designs
Act as an experienced interface between business units, technology teams and support teams
Provide technical guidance concerning business implications of application development projects
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Manage client expectations effectively
Lead work with Quality Assurance to build and validate test cases against all requirements
Analyze application defects to determine if they fall within scope of project requirements
Lead post-project analysis to reflect upon successes, failures, and lessons learned
Facilitate SCRUM daily meetings
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in business information systems (IS), computer science or related field
Five (5) years of IT and/or Business experience in a Business Systems Analysis role or experience working with internal clients and/or external agencies/partners
Proven experience working with the core business teams of Finance, HR, Legal, Sales & Marketing
Hands-on experience developing/administering relevant packaged or custom-applications
Experience administering Microsoft on premise enterprise applications such as MS Dynamics Great Plains and/or MS Dynamics CRM highly preferred
Experience administering SaaS enterprise applications such as Ultipro HRIS highly preferred
Knowledge, Skills & Abilities:
A blend of business, IT, financial and communication skills, as this is a highly visible position
Well-versed in Microsoft Office applications
Well-versed in SCRUM methodologies
Understanding of various essential business functions of an organization
Strong ability to facilitate process mapping activities and working knowledge of mapping techniques
Strong understanding of Internet, Intranet, Extranet and client/server architectures
Strong understanding with how legacy and web-based system interfaces with each other
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
Ability to facilitate meetings and follow up with resulting action items
Effective influencing and negotiating skills in an environment with contractors, resources administratively reporting to other managers, and third-party vendors
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
Proficient understanding of key technologies and processes programming, database, operations, and platforms
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite H...ealthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early stage CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.