Dartmouth-Hitchcock (D-H) is seeking a Manager of Quality Assurance and Safety to join our team. The candidate will be responsible for managing, monitoring, and reporting performance on QAS clinical programs supporting annual quality and safety objectives prioritized by the organization and the Chief Quality and Value Officer. The Manager will work in collaboration with the Hospital Epidemiologist, and Director of Quality Assurance and Safety, to manage and coordinate all aspects of the inpatient and outpatient infection prevention control program at D-H, including the Collaborative Healthcare Infection Prevention (CHIP) staff in all facets of their role and responsibilities. All duties are performed in a manner that promotes collaborative work.
Assume responsibility for day-to-day oversight of the Infection Preventionists and the Quality Program Coordinator, assuring that infection prevention activities are directed at the point of care to assure highest impact; serve as a role model, mentor, and resource to the Infection Preventionists.
Co-lead the Clinical Monitoring Committee assuring the committee charge is met and strategic imperatives are identified and acted upon to assure highest impact on patient outcomes
Participates in interviews and hiring of new CHIP staff. Maintains program orientation and training procedures for new employees.
Applies nursing knowledge in formal and informal consultation with individual staff and clinicians, managers, committees/teams and Risk Management to identify and address clinical quality and safety concerns and coordinate the management of clinical adverse event investigations, risk assessments and follow up on corrective actions.
Works with the department director, operations manager and department program coordinators to assign support staff resources among multiple projects and operational priorities.
Standardizes systems between programs whenever possible.
Using advance critical thinking and nursing knowledge, facilitates a multidisciplinary approach to system problem identification and resolution with other stakeholder departments/sections at D-H to improve the quality and safety of clinical systems.
Works collaboratively with the department director to apply advanced leadership, analytical, and change management skills to identify and develop new programs or methodologies for delivering the department's clinical services more effectively and efficiently by initiating and reviewing proposals for modifying operational systems, practices, policies and procedures, and implementing necessary changes.
Develops and carries out a full range of management and reporting activities of the assigned programs and projects including, but not limited to, preparation of the annual program execution plan, staffing plan and financial budget, monitoring and reporting program performance in relation to annual plans and budget, developing strategies for improvement and/or the correction of deviations from plans and budget. May temporarily assumes Director's responsibilities in the absence of the Director.
Maintains a portfolio of Senior Quality & Safety Specialist RN projects and assignments.
Graduate from an accredited Bachelor of Science Nursing program required.
Master's degree and 5 years of related clinical supervisory/management experience required.
Greenbelt in process improvement methods or equivalent with 5 years of experience leading improvement or system design projects.
Excellent organization, interpersonal, oral and writing skills required.
Exemplary leadership qualities.
Prior experience with budgetary preparation and systems development required.
The ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required.
Clinical experience in a hospital setting or equivalent utilizing comprehensive knowledge of epidemiology and infectious disease principles preferred.
Dartmouth-Hitchcock is an academic health system, serving patients across New England. A national leader in patient-centered health care, D-H is on a path to create a sustainable health system for the region and as a model for the nation. Founded in 1893, the system includes New Hampshire's only Level 1 trauma center and its only air ambulance service, as well as the Norris Cotton Cancer Center, one of only 41 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the Children's Hospital at Dartmouth-Hitchcock, the state's only Children’s Hospital Association-approved, comprehensive, full-service children's hospital. As an academic health system, Dartmouth-Hitchcock provides access to nearly 1,500 primary care doctors and specialists in almost every area of medicine, as well as world-class research with the Audrey and Theodor Geisel School of Medicine at Dartmouth.
Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.