The Director, Health Systems Business Development will serve as a source of internal and commercial coordination within the Joint Commission Enterprise for all business development and customer relationship activities for a limited set of designated key accounts. Working with a dedicated cross-functional Enterprise Team, the Key Account Director will be responsible for securing multi-year contracts with designated key accounts. These contracts will be designed to drive system wide improvements in quality and safety and include accreditation / certification services, education / publication / software products, (referrals for) consulting activities, TST tools and RPI education. The Director will also be responsible for supporting and sustaining this relationship over time by developing deep, leverage-able business development relationships with corporate representatives at multiple levels of these key accounts, ensuring quick and efficient business development and customer service.
Bachelor’s degree in relevant field required, MBA or equivalent desired.
5+ years of key account management experience with a health care related business or equivalent experience.
10+ years of sales / customer service experience with a health care related business.
Extensive experience in the management of complex contracting and pricing processes and negotiations.
Detailed understanding of health care provider markets and players as well as economic and policy trends relevant to these markets.
Strong cross-functional / team leadership skills.
Effective verbal and written communication skills, including the ability to give persuasive presentations to C-level executives.
The Joint Commission is dedicated to helping health care organizations help patients. We realize our mission through the work our employees do every day to help health care organizations aspire to provide safer, higher quality care. We are committed to providing products and services that are relevant, and to working collaboratively with our fellow employees, health care organizations and other st...akeholders. Everything we do, every survey or review we conduct, every interaction with the public, and every standard we set is done with the aim of helping our customers better serve their patients, residents and clients. We invite you to join our team of dedicated partners committed to creating a better experience for the patient.