Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The Patient Services Coordinator is responsible for managing the patient care process by assisting patients with coordinating their financial and healthcare benefits services. The primary goal of the Patient Services Coordinator is to deliver excellent customer care within a professional atmosphere.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Assist patients in making informed insurance coverage choices
Manage American Kidney Fund (AKF) program for all Satellite Healthcare patients
Assist Social Workers with insurance knowledge and technical insurance benefit information to facilitate them with assisting patients in understanding insurance coverage options
Serve as a liaison between patients, social workers and billing office to resolve patient insurance issues and/or concerns
Provide monthly updates detailing statistics and status of patient populations with regard to insurance coverage to senior management
Work with AR Managers and Finance Team in analysis projects resulting from any system administration issues or patient insurance benefit issues
Perform analytical analysis and special projects as requested by the Executive Management Team
Establish monthly reporting of all patient services activities including AKF, revenue, financial assistance statistics and team productivity
Responsible for staying abreast of changes in Medicare, Medicaid, and private insurance billing requirements; studies industry publications and online notifications, identifies important issues, and distributes highlighted information to Accounts Receivable Teams
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma, GED or equivalent; Bachelor's degree from a four-year college or university in Healthcare Administration or Business Administration is preferred.
Experience: Two (2) years of experience in healthcare working with clinicians and patients; Some experience with hospital ICD-9 coding, discharge coordination process, outpatient admission procedures and benefit authorizations
*Experience with Commercial, Medicare/Medicaid, COBRA and other HMO/PPO insurance products, strongly preferred
Knowledge, Skills & Abilities:
Strong time management skills
Strong interpersonal and written communication skills
Strong computer skills and proficiency in Microsoft Office Suite and Healthcare Clinical systems
Ability to work independently (with minimal supervision)
Models an example of teamwork, respect and initiative, contributes to harmonious and constructive relationships with team members, executives, vendors, payers, patients and center staff
Must be able to prioritize multiple, competing tasks with excellent organizational skills
Ability to handle confidential information discreetly
Ability to work in a fast-paced and changing environment
Analytical and problem-solving skills
Ability to read, write, speak, understand and satisfactorily communicate with others in English
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite H...ealthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early stage CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.