National Diabetes Prevention Program Customer Service Subject Matter Expert – Commercial Health Plan
National Association of Chronic Disease Directors
March 7, 2018
Contract - Experienced
This position reports directly to the NACDD Senior Director of Programs and works closely with the Diabetes Lead Customer Service Consultant and the Senior Diabetes Lead Consultant. The Customer Service Center Subject Matter Expert will provide technical assistance to commercial health plans on covering and implementing the National Diabetes Prevention Program (DPP) lifestyle change program for health plan members. The CSC SME for commercial health plans will be responsible for proactive engagement with employers as well as responding to technical assistance requests received by the Centers for Disease Control and Prevention National DPP Customer Service Center. The CDC National DPP Customer Service Center is under development and will be the source of supporting tools and materials, along with associated technical assistance, for all National DPP stakeholder organizations. The CSC SME for health plans will be assessed on CSC user satisfaction and on the ability to impact an increase and movement in the number of commercial health plans that are covering the National DPP lifestyle change program.
Scope of Work:
Provide a subject matter experts (SME) to serve on the National DPP Customer Support Center (CSC) SME team.
Provide Technical Assistance (TA) and support to health plan seeking to cover and or stand up new CDC-recognized lifestyle change programs. Health plans will be identified through the CDC National DPP Technical Assistance and Support Center and/or proactively through SME outreach.
Coordinate with CDC to collect and prepare technical assistance tools and resources and respond to requests from the Support Center.
Assist in the evaluation of TA provided.
Provide post National DPP State Engagement Meeting support to states and assist with other TA support to states, time permitting.
Proactive engagement with health plans to get them involved in the National DPP.
Develop specific resources/tools/training for the CSC based on an understanding of the needs of health plan organizations seeking to work in this space.
Directly respond to questions triaged from the CSC for technical assistance.
Work and/or lead coordination of all SMEs with input from CDC and NACDD to ensure all SMEs are using consistent messaging, sharing lessons learned, aware of updates/progress, etc.
Prepare reports (written reports, oral presentations, or postings on websites) including but not limited to:
Association materials and publications (NACDD annual report, e-bulletin, etc.)
Peer reviewed journals
Evaluation of conferences and other NACDD training events
Program progress reports to CDC or other program funders and stakeholders
Assist with grant application submission and other proposals for funding. This includes but is not limited to writing, compiling of information, and/or coordination of activities.
Performs other duties as assigned or as necessary to achieve program’s goals and objectives.
Knowledge, Skills, and Abilities:
Master degree in Public Health, Public Health Administration or related field with minimum of five years of experience in the public health field.
Knowledge of and experience in using the following tools and resources:
NACDD National Diabetes Prevention Program (DPP) Coverage Toolkit
Diabetes Burden Toolkit
Diabetes Prevention Impact Toolkit
CDC Diabetes Prevention Emerging Practice documents
Experience in designing and implementing disease prevention/health promotion benefits.
Knowledge of screening systems/tools to identify those at risk and use of recommended tests for diagnosing prediabetes.
Knowledge of health aggregators/integrators/health management platforms
Knowledge of health promotion/self-management/prevention program promotion and beneficiary engagement/retention
Experience in working with health care providers to set up screening, testing and referral systems
Experience creating or using risk registries to identify at risk patients for use by insurer network health care providers
Knowledge of the Diabetes Prevention Recognition Program (DPRP)
Knowledge of CDC National DPP lifestyle change program and the evidence base that supports it
General knowledge of business case, cost effectiveness and ROI of the National DPP
Knowledge of payment and delivery models for disease prevention and self management programs
Familiarity with CPT and ICD 10 codes
Knowledge of prediabetes screening guidelines
Ability to present information and provide technical assistance about the National DPP to various audiences including senior executives
Strong interpersonal skills and ability to work independently with a team
Effective communication, and organizational skills; attention to detail is required
Ability to effectively present information and respond to questions from senior management, staff and consultants
Strong project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
Intermediate to advanced experience with Microsoft Office Programs (i.e. Word, Excel, Access, Powerpoint) is required
Internal Number: NDPP Commercial
About National Association of Chronic Disease Directors
The National Association of Chronic Disease Directors (NACDD) is a national public health association for chronic disease program directors of each state and U.S. territory. Founded in 1988, NACDD links together more than 6,500 Members to advocate for preventive policies and programs, encourage knowledge sharing and develop partnerships for health promotion. Since its founding, NACDD has been a national leader in mobilizing efforts to reduce chronic diseases and their associated risk factors through state and community-based prevention strategies. NACDD activities helps to support state efforts by: • Providing educational and training opportunities for our members • Developing legislative analyses, materials, policy statements and other resources • Educating policymakers about the importance of funding for state chronic disease prevention and control efforts • Providing technical assistance and mentoring to state public health practitioners • Developing partnerships and collaboration with public health and scientific communities, health care providers, federal agencies, universities and the private sector to pursue common goals • Advocating for the use of epidemiological approa...ches in chronic disease services planning and chronic disease data NACDD has numerous Councils and Initiatives addressing the unique prevention and control efforts of specific chronic diseases while advancing the professional development of chronic disease staff with common program interests. These NACDD Councils and Initiatives include Arthritis, Breast & Cervical Cancer, Cardiovascular Health, Comprehensive Cancer, Diabetes, Health Equity, Healthy Aging, Obesity, School Health, Tobacco, Vision & Eye Health, Pacific Islanders and Women's Health. For more information, please visit: www.chronicdisease.org