Oversees and directs activities of the Early Steps program at Miami Children's Hospital to ensure quality and timely services for both internal and external customers. Provides direction and supervision to staff consistent with program guidelines, standards, and policies and procedures. Supports and upholds Hospital Values, Patient's Bill of Rights and the Code of Business and Ethical Conduct. Serves as a resource to staff and customers, and collaborates with others at the MCH Palmetto Bay Center and Hospital to advance the mission of the hospital.
Essential Duties and Responsibilities
Assesses, develops, implements and evaluates ES goals that support MCH’s annual goals. Develops budget and maintains staffing plan and budgets for Early Steps. Meets or exceeds program/state and hospital budgets. Promotes/practices cost containment in regards to supplies, staffing and service referrals.
Completes 100% of performance appraisals by due date.
Directly supervises and/or ensures appropriate supervision of staff, including orientation, training, day-to-day activities and evaluation within the established Early Steps (ES) and MCH guidelines.
Ensures staff adherence to customer service guidelines related to timeliness, respectful communications, and appropriate follow-up. Acts as a patient advocate.
Exemplifies professional standards by participating in in-services, committees, staff meetings, and community workgroups.
Interviews, hires and fires staff. Consistently enforces policies, procedures and ES standards in a positive manner. Initiates in coordination with director and TM&E disciplinary action and counsels employees in a professional manner.
Manages budget(s) effectively and justifies within 60 days any variances greater than 5%.
Promotes exceptional customer service in accordance with hospital and program guidelines.
Writes and/or participates in grant proposals to supplement Early Steps funding.
Ability to adhere to ES system as described in the ES Policy Handbook and Operations Guide (ESPHOG) and any applicable local standards.
Ability to apply mathematical techniques to prepare budget and provide productivity assessments.
Ability to communicate effectively in English both verbally and in writing.
Ability to interpret, adapt to, and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with customers and peers.
Ability to use logical and analytical thinking to interpret technical data and solve a broad range of problems.
Excellent interpersonal as well as public speaking skills.
Knowledge of HIPAA and other confidentiality regulations protecting patient information.
Knowledge of state and federal Early Intervention and Special Education Regulations and Standards helpful.
Must be able to collect and interpret data related to program operating and financial performance.
Must be able to effectively monitor and develop the abilities of subordinates.
Strong computer skills – Microsoft Office (Word, Excel and PowerPoint).
3 - 5 years of early intervention program experience and at least 2 years in a supervisory/administrative capacity.
Level II finger printing background required.
Master’s degree in early childhood education, special education, psychology, health services, public health, health administration, child and family development, family life specialist, communication sciences, psychology, or social work.
At Nicklaus Children’s Hospital, we are driven. Everything we do revolves around one central purpose, to provide the best pediatric care. To achieve this, we strive to be the best in medicine, the best in research and technology and the best hospital of the community. Being the best requires passion, direction and purpose. Because at Nicklaus Children’s Hospital, impacting the lives of children a...nd their families is as much a part of who we are as it is what we stand for. We are Purpose. We are Nicklaus Children's Hospital; Miami Children's Health System.