This position is responsible for developing and implementing strategies for the designated service line including the clinical care, diagnostic evaluation and non-clinical functions. This position provides leadership, direction and support for clinical services in the pursuit to achieve quality outcomes, reduce costs, and shape and interpret the standards required to ensure a high degree of patient, physician and employee satisfaction.
Provides leadership for the service line, ensuring its strategic and fiscal growth and positioning the organization as a market leader with employees, physicians and the community. Collaborates with the community, physicians and other providers to identify under-met or changing needs of the population and develops new programs, accordingly.
Develops a culture of employee engagement and service excellence. Role models behaviors congruent with the organizations principles and values. Establishes high performance standards for service outcomes and works with leadership team to meet standards and continually improve patient satisfaction and loyalty.
Explores and develops new services and technological advancements related to area(s) of responsibility; plans for current and future needs using research and data; validates need for related resources/capital.
Assesses overall staffing effectiveness in areas of responsibility by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services. Assures responsible use of labor budget by making good hiring decisions, providing a work environment that promotes retention and decreasing overtime and casual labor expenses.
Manages the financial and capital resources for the areas of responsibility by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services set out in the business plan. Develops and implements strategies to work with all internal and external customers to ensure appropriate reimbursement.
Provides direction for process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis and presentation of data on utilization patterns and other program outcomes.
Requires a level of business and clinical knowledge as normally obtained through the completion of a Master's Degree in business administration, health services administration or related field.
Depending on assigned area of responsibility, clinical licensure may be required.
Requires a level of knowledge and ability normally achieved by a minimum of 5 years management experience in program development or service line management. Must have the ability to foster and inspire a collaborative work environment; guide and motivate physicians, peers, management, and subordinates; and build strong relationships of trust. Must have excellent communication skills with the ability to be assertive and approachable. Must be hard-working, self-motivated, and results oriented.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.