There’s a reason we believe that America is watching Geisinger, one of the nation’s largest health service organizations. We are dedicated to setting the standard for evidence-based care delivery and pursuing innovative new approaches to predictive precision medicine, such as our MyCode® genomic research initiative. Whether you prefer working in a busy urban center, a suburban area or a small-town setting, Geisinger has clinical and nonclinical positions open throughout our system. With 13 physician-led hospital campuses to staff throughout Pennsylvania and in southern New Jersey, we offer a wide range of positions, a competitive, pay-for-performance salary structure and healthcare benefits from day one, including those for vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
Location: Buchert Home
Work Schedule: Days
Work Type: Full Time
Hiring Manager: Laura Kinney
Serves as a change agent to influence and enable a culture of continuous improvement through lean transformation to help drive implementation of the organization’s strategic plan. By exhibiting a strong ability to solve problems, develop and coach teams, and utilize lean tools and processes, leads implementation of specific strategic initiatives and related lean training activities across the organization. Guides and enables multi-disciplinary teams to identify improvement opportunities, gather data, assess analytics, adopt best practices and implement and sustain changes. Focuses on multi-project initiatives at service line, platform and regional level (and involving major segments of the organization) to achieve improved patient and member experience and quality, plus staff satisfaction. Leads and co-leads training and skills transfer in lean and related change management tools, to improve patient and member service levels and experience, improve employee engagement, and enable providers to spend optimal time focusing on patient care.
Directly accountable to the Director, Lean Transformation
MAJOR DUTIES AND RESPONSIBILITIES:
*1. Creates and fosters change in a rapid, positive, proactive manner. Promotes the use of critical thinking skills to solve problems.
*2. Coordinates, facilitates and leads process flow review, related analytics, opportunity identification and corresponding implementation of Lean-based tools and processes within the assigned areas/departments to improve patient/member quality, safety and satisfaction, plus related opportunities to improve provider efficiency and satisfaction.
*3. Facilitates development of key performance indicators to confirm and monitor success.
*4. Assists in the design and delivery of skills transfer content to leaders and staff specific to Lean and related change management principles, tools and processes (including real-world application).
*5. Prepares and submits reports as requested, and informs dashboard management per a specific strategic plan initiative.
*6. Leads improvement initiatives that may span multiple system areas over an extended period of time, and in ongoing coordination with colleagues within the Achieving Excellence Project Management Office.
*7. Monitors Lean and related change management efforts and escalates challenges that cannot be solved to the Director, Lean Transformation, VP and/or other key leaders associated with strategic plan implementation.
*8. Develops infrastructure for success and sustainability of high performance and accountability.
9. Performs such other duties as are required or assigned for which the employee is qualified to perform.
*Denotes essential functions.
COMPETENCIES AND SKILLS:
Demonstrates ability to design and lead transformation methodology – a blend of change management, coaching, and lean methodology.
Demonstrates ability to think with a systems perspective and role-modeling critical thinking, as well as continuous improvement.
Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication).
Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goals.
Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to “take the reins”.
Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results.
Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process waste.
Demonstrates the ability to navigate a complex organization to effect change through informal authority to make important decisions.
Demonstrates ability to communicate effectively and collaboratively with other healthcare professionals.
Demonstrates ability to function at a high level of self-direction.
Demonstrates experience at developing and revising Lean-based educational and coaching content.
Demonstrates experience at developing and revising the lean transformation process to ensure improvement of methodology to meet Geisinger’s needs.
Demonstrates effective change management skills.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree in Nursing, Engineering (industrial/systems/management), Operations Research, Business Administration, Statistics, Finance/Accounting or related field required. Minimum of five years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Healthcare experience preferred.
MBA, MHA or other related master’s degree required. Minimum of three years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Healthcare experience preferred
Certification in Improvement Methodology (Lean, Six Sigma, ASQ, PDSA, Scientific Method, etc.) or other documented advanced training / education is preferred. Baldrige experience preferred.
Expert user of MS Project, Word, Access, Excel, and PowerPoint required along with strong analytical and presentation skills.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical environment. Travel throughout the Health System required.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. Geisinger is nationally recognized for innovative practices and quality care. A mature electronic health record connects a comprehensive network of 13 hospital campuses, two research centers and nearly 1,600 Geisinger primary and specialty care physicians.
Geisinger is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator® and ProvenCare®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org, or follow the latest Geisinger news and more on Twitter and Facebook.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.