With locations in Hinsdale and Chicago, RML Specialty Hospital specializes in ventilator weaning, wound management and medically complex patient programs that lead the way in respiratory research, advanced treatment and technology. We are currently seeking a:
Positions available in both our Hinsdale and Chicago locations!
Reporting to the Manager of Patient/Family Relations, the Patient Ambassador is responsible for responding in a timely manner to patient complaints and developing and implementing appropriate plan of correction. The Patient Ambassador will be expected to identify potential complaints, grievances, risks and events. The Patient Ambassador will be responsible for developing programs to promote positive communication between staff, patients, and family members. The Patient Ambassador will pro-actively address patient/family concerns.
Communicates potential and existing complaints to appropriate parties in a timely manner, to ensure a rapid response to complaints and grievances.
Conflict resolution experience
Able to diffuse situations where patients or their relatives are disappointed or angry related to services received at RML Specialty Hospital
Exceptional grievance letter writing skills.
The interpersonal skills necessary to interact with patients, their relatives, medical personnel, and other members of the health care team.
The technical skills to work with computers.
Bachelor's Degree in healthcare related field.
Experience in a health care environment.
Formal training in conflict resolution
Internal Number: 31080719RML
About RML Specialty Hospital
Careers that make a Critical Impact.?
With locations in Hinsdale and Chicago, RML Specialty Hospital specializes in ventilator weaning, wound management and medically complex patient programs that lead the way in respiratory research, advanced treatment and technology.
There are many reasons why working with RML Specialty Hospital is a great choice for your career. Employees can choose from a large selection of benefits that help protect their health, wealth and well-being, as well as take advantage of our strong connections and comprehensive resources that promote enriching career experiences. Visit our website to find further details and apply online for immediate consideration.