As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Sr PC Support Tech, (FULL-TIME), to join our team in Pensacola, Florida.
With clinic locations in Pensacola and Destin, Fla., Nemours provides pediatric specialty care to children and families in northwest Florida and southern Alabama. We offer comprehensive, family-centered care in more than 30 pediatric specialties with several of our physicians regularly named among the “Best Doctors in America®.
The Senior PC Technician will analyze and troubleshoot issues that may require vendor intervention/assistance to set up hardware or software within Nemours, or assemble a multi-disciplinary team to fix a widespread or high impact issue that may require undivided attention. This position is responsible for doing needs analysis when a department is looking to change or modify their equipment or set up. The Senior PC Technician is responsible for identifying areas for improvement through hardware, software or process change from a technical perspective. The Senior PC Technician is the in house expert, with advanced technical capabilities and strong knowledge of internal process and procedures.
This position provides advanced expert level support forend user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. This role requires expert knowledge of unique, one-off, or uncommon technical systems in the enterprise. This role is required to spend time mentoring and training other PC technicians. This position will work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise.
Organize short-term technical projects for new IS initiatives utilizing Desktop solutions.
Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.
Analyze and troubleshoot issues that may require vendor intervention/assistance or a multi-disciplinary team to resolve and when necessary providing options.
Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.
Collaborate with business and clinical units to understand software and hardware needs. Provide guidance and assistance in the support of their needs.
Mentor and train other PC Technicians and provide input to manager on staff progress.
Identify areas for technical improvement through hardware, software or process change. This includes making recommendations for upgrades and/or new desktop hardware, peripherals, and software. Collaborating with Change and Release Management, Multimedia Technician, Service Desk to address hardware software testing and evaluation, including new technologies.
Provide daily advanced expert level support for desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
Compose Standard Operating Procedures and Work Instructions for use by the Service Desk and other PC Technicians.
Adhere to Asset management processes to insure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
AssociatesDegreepreferred, however, equivalent work experienceacceptable in lieu of degree.
Minimum of three (3) to five (5) years desktop experience required.
Excellent team collaboration and interpersonal skills.
Able to work with a minimum of supervision.
Able to handle problems in a calm and responsive manner.
Possess excellent customer service skills.
***EXTERNAL APPLICANTS: Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process. This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position. Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time. Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.