At Duke Primary Care (DPC) we are “Caring for Our Patients, Their Loved Ones and Each Other.” We are looking for a dedicated and collaborative Director of the Duke Primary Care Patient Engagement Center.
The Director works closely with network and DUHS leadership to coordinate services to our patients and optimize centralized services provided to the DPC networks.
The individual in this role brings experience in managing a call center environment, coordination of care, and design services for a complex, integrated health system. This position supports Duke Primary Care’s ability to enhance services to best meet patient needs and the business needs of our network. The ideal candidate would have a clinical background with a strong understanding of patient throughout, patient access, business planning, quality analytics, and performance improvement.
his leadership role will be considered a subject matter expert in the area, maintaining awareness of industry changes, as well as changes in the technical and support services within the comprehensive Engagement Center. Through innovation and collaboration, this leader will continue our efforts to deliver world-class patient care.
Dynamic leaders with a commitment to patient experience, clinical excellence, and continuous improvement are invited to review the full job description, position requirements, and apply.