As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Responsible for responding to client inquiries regarding account level questions and process or procedure inquiries. This may be initiated and accomplished through written and oral communication with the client or its customer (payer, patient, attorney, and so on) with the use of email or by phone. They will be required to understand the Conifer organization and Client needs as a foundation for delivering resolutions and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Responsible for tracking and responding to inquiries while working with other cross functional departments that could include department leaders to ensure inquiries are accessed and responded to timely for resolution or response. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
Provide management with collective data on account level issues with proposed solutions on a weekly basis based on daily tracker worksheet.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently with little supervision
Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
Above average problem solving and analytical abilities
Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills.
Intuitive and skilled at problem solving in anticipation of customer request
Basic understanding of Hospital Revenue Cycle Services
Proficient data entry and typing skills
Must be a team player ï¿½ Always willing to help in whatever way possible and go the extra mile to get the job done.
Ability to prioritize and manage multiple tasks
Intermediate Microsoft Office (Word, Excel)
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
Bachelorï¿½s Degree, preferably in Business or Health Care, or equivalent experience preferred
Minimum 1-year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit at a computer terminal for extended periods of time
Ability to work extended hours when required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call Center environment with headset and multiple work stations within close proximity
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005035510
About Conifer Health Solutions
Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.