This position is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for the hospitals within the given region. This position serves as the content and systems expert consultant for their region's community hospitals they serve and will undertake special projects for the Corporate Office of the Patient Experience to accelerate improvement across the of hospitals nationwide.
1. A minimum of 3 years working in patient experience, performance improvement, risk management, patient relations, or service excellence department in an acute care hospital required. 2. Bachelor’s Degree from an accredited school required, or equivalent years of experience. Nursing, Statistics, Business or related field preferred. 3. Previous leadership experience improving patient and employee experience required. 4. Experience developing and deploying statistical tools to measure and improve process and outcomes goals. 5. Master’s Degree from an accredited school. 6. Clinical experience. 7. Demonstrated project management across multiple geographic locations. 8. Certification and experience applying six sigma, lean or Value Stream Improvement methodology. 9. Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils or enhancing cultural competency.
Welcome to Saint Michael's Medical Center
Exceptional Expertise and Care
Established by the Franciscan Sisters of the Poor in 1867, Saint Michael's Medical Center is a 358-bed regional tertiary-care, teaching, and research center in the heart of Newark's business and educational district and is accredited by The Joint Commission. Combining state-of-the-art technology, the latest diagnostic and therapeutic procedures, leading-edge research, and a network of highly qualified physicians, nurses, and allied health professionals, the hospital provides top-quality health care services delivered with compassionate care.