The Telehealth Clinical Tech. (TCT) serves in a generalist role to support Telehealth clinical programs from the patient location, while independently providing day-to-day programmatic oversight under general supervision. The position is responsible for video-conferencing technologies, Telehealth technology and scheduling software to coordinate and connect staff, resources, patients and providers in the manner effective to delivery of services, patient care, education and training. Duties include but are not limited to: Serves as site imager for Store and Forward Telehealth (SFT) applications, facilitator for real time Clinical Video Telehealth (CVT) encounters and assisting Home Telehealth (HT); Acts as trainer for CVT tele-providers, as well as the video teleconferencing system expert at his/her location with V-Tel equipment installations for clinical use, providing technical and scheduling support, and other program support duties; Uses independent technical knowledge and skills complex in nature which contribute to the Veteran's treatment plan and support the successful completion of the Telehealth visit; Contributes to the development and maintenance of standard operating procedures and facilitates their application at the patient and provider locations; Conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting; Responds to patients' nursing needs, including physical and emotional comfort and recognizing deviations from the normal; and Possesses a comprehensive knowledge of all local, regional and national requirements as it relates to Telehealth, all Telehealth modalities and active programs, Telehealth equipment set-up, maintenance, trouble-shooting and collaborative and or preventative patient care modalities and treatment. Work Schedule: Monday - Friday; 8:00am- 4:30pm Financial Disclosure Report: Not Required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.