Five-star Rating, Centers for Medicare & Medicaid Services
Top 100 Community Hospitals, Becker’s Hospital Review
Top 100 Rural Hospitals, Becker’s Hospital Review
Located in the foothills of the North Georgia Mountains
Co-workers that feel like family
You Will Be Responsible For:
Support EHR and ancillary training efforts and continuing education training across the medical group.
Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.
Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
Actively participates in best practice sustainment efforts through solution implementation, activation, and post go-live support.
Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.
Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.
Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.
Deliver effective functionality and standard workflow training to end users.
Coordinate training programs and ensure proper training materials are available prior to, during, and after training
What You Will Need:
Associate degree, certificate, or 5 years of highly relatable experience
2+ years training experience in a healthcare environment
EHR implementation and training experience
Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS)
Experience in process mapping and process mapping tools (Microsoft Visio)
2+ years physician practice operations experience
The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.
Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.
The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.