PBX Communications Specialist AdventHealth Tampa Full Time Days
Location: Tampa, Florida
Internal Number: 21024198
Communications Specialist AdventHealth Tampa
Location Address:3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
You Will Be Responsible For:
Meets call / customer service-centered standards.
Answers and transfers incoming calls both timely and accurately - following call processing procedures.
Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper procedures.
Documents all event details timely and accurately.
Executes all communications timely and accurately.
Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.
Compliant to all departmental policies and procedures.
What You Will Need:
High school graduate or equivalent.
One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience.
The PBX COMMUNICATIONS SPECIALIST is responsible for operating the Florida Hospital switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of Florida Hospital throughout each and every interaction. Performs other duties as assigned
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.