Reporting to the President, Vanderbilt Psychiatric Hospital (VPH) at Vanderbilt University Medical Center (VUMC), the Chief Operating Officer (COO) will have responsibility for optimizing current operations and seeking improvements in the following areas: Quality and Patient Safety; the Patient Experience; Facility Expansion & Capacity Management; Employee Engagement & Talent Management; and Strategic Planning & Operations Excellence.
Direct Reports to the COO include the following but are subject to change as needs in the organization arise: Leaders responsible for support and ancillary services including Psychiatric Assessment Services (PAS), VPH Operational Command Center, Utilization Management, Environmental Services, and Nutrition Services.
The COO is also responsible for overseeing the administrative functions of the VBH Behavioral Health Clinics through the direct report of the Assistant Director. In addition, the COO will serve as the main point of contact for VUMC support services implementation at VPH (i.e. plant services, supply chain, space planning and security).
The COO for VPH at VUMC will provide operational leadership with a principle focus upon inpatient systems to ensure patient-centered, high performance, resultsoriented operations which will support the mission, vision, credo, and business operations of the adult clinical enterprise and the VUMC.
This individual will work closely with the operational leaders throughout VUMC to ensure coordinated patient care and management processes across the continuum. The COO is charged to lead a variety of operationally focused initiatives to assure sound operations to create and support exceptional patient service, faculty and staff satisfaction, clinical quality outcomes, growth and volume management, and financial performance with superior efficiency and productivity.
Develop, implement, and manage operational strategies, operating systems, standardization, and programs to drive optimum performance of clinical practice principally in inpatient environments ensuring continuum of care coordination as well as coordination with other VUMC operating systems.
Establish practice based operational metrics and management approaches working in conjunction with the clinical chairs, and senior VPH leadership, and other VPH senior leaders for the following:
Access and Patient Flow-- Measures, assesses, and proposes adjustments to the capacity of clinical and support services Labor Management
Resource Utilization-- Designs approaches to improve the utilization of capacity (human and physical) to limit the need for additional expenditures and reduce cost per unit of service.
Quality (Value Based Purchasing, Episodes of Care, Patient Index Indicator, etc.
Assures that VPH provides the best possible healthcare across the full continuum as part of VUMC.
Establishes and sustains the common operating platform for services throughout VUMC.
Ensures linkage of such systems between other elements of the care continuum-hospitals, post acute care, home health, etc.
Builds and maintains positive and effective relationships with all constituencies within VUMC to include: Department Chairs, The Monroe Carell Jr. Children's Hospital at Vanderbilt, Vanderbilt Stallworth Rehabilitation Hospital and the Vanderbilt University Adult Hospital, The Schools of Medicine and Nursing, and members of the Vanderbilt Affiliate Network. Works with counterparts in these organizations to ensure systems are aligned for an efficient and superior patient experience across the continuum. Maintains an open, supportive culture and inter-personal collaboration.
Fosters the development of process redesign and improvement efforts within VPH to ensure timely management of patients, efficient utilization of resources, satisfaction, consistent and predictable work systems, and a capacity for ongoing work improvement.
Ensure all Human Resource and VUMC policies and procedures are followed according to standards.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions and measurable performance standards.
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training, and competency assessment.
Oversee the identification of staff and faculty training requirements in VPH systems, procedures, and patient service. Coordinates with training and development resources to develop programs and align training with VUMC resources.
Oversee VBH space planning efforts and prepares proposals to develop space plans aligned to program needs. Leads preparation of investment analyses regarding new space. Ensures construction and occupancy processes of new or reconfigured VBH spaces are properly planned and implemented.
Prepares reports on operational, financial, and service performance for the CEO and various governance boards. Communicate within and across departments to maximize effective operations.
Excellent interpersonal, written and verbal communication skills and the ability to lead others to work collaboratively towards achieving shared goals
Master's Degree (or equivalent experience) in Business Administration, Healthcare Administration, or a related field required (Required)
10+ years of progressive and broad senior leadership experience in healthcare operations, including an executive level role within an academic healthcare system or a large tertiary setting (Required)
Demonstrated examples of team leadership, collaboration and partnership working with department chairs and other senior operational leadership within and across organizational lines, fostering multidisciplinary relationships and program development
Thorough understanding and broad experience with the full range of business functions and systems including strategic development and planning, financial management principles (activity, capital, and operating), business analysis, facilities management, information systems, human resources, and legal affairs Demonstrated commitment to enhancing workplace culture, embracing and fostering diversity, equity and inclusion, and a commitment to creating the ideal work environment for faculty and staff
Experience in clinical management planning related to inpatient systems, including clinical operational work plans, process improvement, and new program development
Deep understanding of quality and patient safety in healthcare environments and highly skilled in coordinating processes for monitoring, measuring, and assessing patient care and supporting systems to achieve high quality, safe, cost effective healthcare services
Demonstrated knowledge and use of process improvement techniques, as well as change leadership and management techniques to drive overall process improvement initiatives and operating performance
Demonstrated success with performance/operations metrics planning and processes resulting in meeting and/or exceeding goals Evidence of the capability to consistently make good decisions utilizing a combination of the ability to understand, analyze and synthesize complex data, along with wisdom, experience, and sound judgment
Current knowledge of Joint Commission, state, and federal guidelines, regulations and standards.
Excellent organizational skills in setting and balancing multiple priorities with demonstrated outcomes
Vanderbilt University Medical Center is an Equal Opportunity Employer and adheres to the parameters of Section 504 of the Rehabilitation Act of 1973. In compliance with the Americans with Disabilities Act as amended, we will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential reasonable accommodations with us.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.