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Customer Service Representative
Overview The Customer Service Representative is responsible for investigating, responding and providing information pertaining to patient and insurance payment posting questions and concerns. The CSR investigates and reports back on findings regarding patient and insurance payments and assists in maintaining acceptable accounts receivable balance(s). The CSR verifies payer remits for our patient claims, assigns applicable adjustment codes and investigates accuracy of payment and remit data timely. CSR identifies trends in payment and remit routing, along with possiblie issue and solution for resolution. Responsibilities/Job Description Responds to inquiries regarding payments, remits, payor electronic enrollment


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