JOB SUMMARY: Under moderate supervision performs entry-level tasks including but not limited to monitoring incoming calls, preparing packets for members, monitoring outgoing mail and perform pre-screen calls for disease management program. Direct services to CHC Members and their families for purposes of culturally appropriate health education, navigating healthcare systems, identifying available resource assistance. Works closely with case management, DM programs and other initiatives of Health Services and CHC.

MINIMUM QUALIFICATIONS:

1. Education/Specialized Training/Licensure: High School Diploma or GED. Bachelor's Degree in Sociology, Social Work, or Psychology preferred.
2. Work Experience (Years and Area): 2 years of healthcare customer service experience
3. Equipment Operated: PC and general office equipment

SPECIAL REQUIREMENTS:
Communication Skills:
Above Average Verbal (Heavy Public Contract)
Bilingual Skills Required? No Languages: Bilingual (English and Spanish) strongly preferred
Writing /Composing: Yes (Correspondence / Reports)

Other Skills:
Medical Terminology
P.C.
MS Word
MS Excel

Work Schedule: Flexible

Other Requirements: Microsoft Office Suite, filing, telephone skills, ability to work independently.

Bilingual (English and Spanish) strongly preferred