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Position Summary: The Clinic Manager-Retail Health oversees the daily activities and operations of front office, back office, and ancillary staff, orders supplies and maintains adequate supply inventory levels for assigned 2-3 clinic/location(s). The incumbent is to ensure excellent customer service and employee engagement, and will create and/or lead projects aligned with business unit and/or company metrics and goals. The Manager is available during evening and weekend hours to support clinic operations. Works with Regional Manager and Clinical Care Director in promoting a team environment that supports customer service and high clinical standards in an efficient manner. Work situations are varied and require organization, discretion, good judgment, and a service oriented professional manner.
Minimum Requirements: Three years of experience in occupational medicine, urgent care or healthcare, preferably multi-site, as either: Front or back office supervisor, manager, or lead Consideration may be given to internal candidates not meeting the minimum qualifications
Education/Licenses/Certifications: Bachelors degree preferred or three years of leadership experience in lieu of degree will be considered
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.