Care Concierge AdventHealth Medical Group West Florida
Location Address: Tanpa, FL
Top Reasons to Work at AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Patient facing positions receiving company paid initial sets of scrubs
Company Discount programs
Reimbursement for clinical position certifications
Full Time - Day
You Will Be Responsible For:
Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer.
Confirms patient demographics and account information is accurate and completed prior to visit.
What You Will Need:
High level of emotional and situational intelligence
High level of skill in service excellence and service recovery
Skilled in interpersonal, oral, and written communication
Ability to work in multiple computer systems as well as adapt to technology updates
Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days
The Care Concierge, under the general direction of the Sr. Manager Care Pavilion is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.