Care Concierge AdventHealth Medical Group West Florida

Location Address: Tanpa, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization 
• Reimbursement for clinical position certifications

Work Hours/Shift:

Full Time - Day

You Will Be Responsible For:

• Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
• Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
• Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
• Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer.
• Confirms patient demographics and account information is accurate and completed prior to visit.

What You Will Need:

• High level of emotional and situational intelligence
• High level of skill in service excellence and service recovery
• Skilled in interpersonal, oral, and written communication
• Ability to work in multiple computer systems as well as adapt to technology updates
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
• High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
• Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
• Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

Job Summary:

The Care Concierge, under the general direction of the Sr. Manager Care Pavilion is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.