Job Summary: Patient Advocate Associates serve as the first touch point for patients and family members contacting the Patient Experience department for service facilitation, complaints and grievances. This position ensures courteous and timely response to calls, resolving issues and providing real time service recovery when possible. Responsibilities: Responds to incoming calls in a timely, professional and courtesy manner. Triages concerns to appropriate administrative, management and professional staff within the department; Acts as direct liaison between the patients and WMCHealth staff, providing a specific channel through which patients can seek solutions to problems, concerns and un
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