Job Summary

Collaborates with the management team to design the staff orientation and ongoing staff development and training program. Develops orientation, and educational materials and process improvements to promote high quality orientation and ongoing professional development. Designs training programs to optimize outcomes across the health continuum with a focus on effective and safe transitions, quality care, utilization management and reducing avoidable readmissions back to acute care.

Job Duties

• Works with organizational leaders and community partners in the design, implementation, and evaluation of education programs that enhance the patient experience and drive quality outcomes.
• Provides supervision and oversight to new employees, assisting with orientation scheduling, training, integration among all teams, and information systems training.
• Develops training materials for onboarding and ongoing staff development programs.
• Directs individual professional development through mentoring, coaching and education.
• Collaborates with leadership to identify staff with opportunities and designs staff-specific development plans to address gaps in performance and improve efficiency.
• Develops ongoing development programs that promote staff development as well as target opportunities for staff optimization.
• Work with other professional groups to provide training programs utilizing community based clinical experts.
• Leads in the design, implementation, and evaluation of a behavioral health specific benefit and care management program that optimizes the Triple Aim quality, efficiency and member experience.
• Develop training programs that provide staff with insurance and payer information.
• Leverages technology to support onboarding and staff development.
• Assures access to and serves as a liaison to health care services and resources for members and their families.
• Continuously evaluates Behavioral Health benefits and other metrics for assigned employer group(s).
• Collaborates with leadership to design staff evaluation tools that assure delivery of high quality, efficient care.
• Works with leadership to continuously evaluate process, identify problems, and propose process improvement strategies to enhance efficiency and effectiveness that drives quality outcomes for population being served.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

*Hours: Monday - Friday, 8am - 4:30pm

* Managed Medicaid experience strongly preferred, Program Development experience strongly preferred

*Geisinger offers comprehensive suite of healthcare benefits all starting day one of employment!  This includes medical, prescription drug, vision and dental coverage. We also offer up to $5,000 tuition reimbursement and 5% contribution to your retirement plan.

Education

Master's Degree-Social Work (Required), Bachelor's Degree-Nursing (Preferred)

Experience

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s)

Licensed Social Worker - Default Issuing Body

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.