The journey along the Cancer Care Continuum can be long and arduous, made more difficult by the twists and turns of the various treatment options. Compass Oncology, the Pacific Northwest's largest Private Practice Cancer Center is looking for an experienced Nurse to join our team as a Registered Triage Nurse. This position will support our West Cancer Center clinic. Working the front lines of patient interaction, this individual will help guide our patients, answer clinical questions, and gather more information for our physicians so changes or adaptations to current regimens happen in a timely manner. While a current or pending OCN certification is preferred, a nurse with high level triage experience and strong assessment skills will find success in this role.
Employment Type: Full-Time, 40 Hours M-F
Location: West Cancer Center (Tigard, Oregon)
A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient's medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics.
Asks appropriate, open ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patient's symptom and side effect management inquiries and documentation of such interventions.
Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization.
Documents all conversations with patients to maintain a comprehensive medical record.
Provides clear instruction and education to patients via the telephone.
Evaluates and determines if emergency care is needed, or if the patient can be seen in the outpatient clinic.
Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols.
Sets up same day and/or future provider/infusion room appointments to address symptom management concerns.
Additional duties as assigned.
Strong patient assessment skills.
Demonstrated knowledge of oncology or applicable specialty therapies and medications, potential side effects and appropriate management / nursing interventions thereof.
Collaboration and coordinating with team members (providers, schedulers, etc.).
Ability to identify patient concerns and symptom related problems through collection of information.
Incorporates critical thinking into daily activities.
Demonstrates an ability to quickly prioritize and re-prioritize patient needs and tasks throughout the day.
Ability to navigate EMR and computer software systems.
Ability to navigate multiple computer programs, patient and hospital portals simultaneously.
Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation).
Graduate from an accredited program for professional nursing education, BSN preferred.
Current or pending Oncology or applicable specialty certification preferred.
Current RN state license with the applicable State Board of Nursing.
Current CPR certification required.
Minimum of (5-7) years of nursing experience required.
Oncology or applicable specialty experience required.
Experience and knowledge of the purpose and use of medications in the treatment of cancer is preferred.
More About The Company The Compass Oncology team brings together leading cancer experts in the fields of surgical, gynecologic, medical, and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our