Details
Posted: 16-Jun-22
Location: Durham, North Carolina
Salary: Open
Categories:
General Nursing
DHTS:
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2020 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory, and analytics health information technology capabilities.
Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
DHTS Application Analyst Level I/II (Hospital Billing and HIM)
General Description of the Job Class
The Hospital Billing and HIM Application Analyst couples knowledge of hospital revenue cycle business practices/operations with knowledge of information systems to implement, maintain and support the Maestro Care Electronic Health Record (EHR) and other IT support systems.
Work Performed
LEVEL 1:
- Enthusiastically encourages and supports our team mission statement: "We dedicate ourselves to solving problems every day. Quality 1st will be our "True North" guiding us on a relentless focus to Commit to Zero Harm, Defects and Waste."
- Interprets and analyzes systems, data, and information with supervision.
- Implements Hospital Billing and Health Information Management (HIM) applications, tools, processes and structures that assist end users with the management of data in their business unit.
- Provides systems support, including troubleshooting and the configuration and testing of software.
- Ensures security of technology solutions with supervision.
- Participates in planning and providing customer training sessions on system use or revisions.
- Assists in making oral and written presentations to project teams and management.
- Completes moderately complex tasks and portions of larger information system projects with direction.
- Identifies internal resources to build project team performance.
- Updates system, operational and department documentation.
- Recommends areas for process improvement.
- Adhere to organizational policies and procedures and follow all change control processes for the Epic Revenue Cycle.
- Perform other related duties incidental to the work described herein.
LEVEL 2:
In addition to the duties described for the Level 1, the Level 2 will:
- Applies best practices to the management of the information system life cycle within Hospital Billing and Health Information Management (HIM).
- Analyzes, modifies, designs and researches information systems and processes.
- Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
- Applies standards, concept and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.
- Participate in projects and assist project leaders, taking lead on smaller projects as needed.
- Assists in the evaluation and revision of existing billing and coding information systems.
- Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
- Makes oral and written presentations to project teams, management, and other departments.
- Coordinates and operationalizes simple to complex projects with direction.
- Initiates, writes and evaluates system, operational and department documentation.
- Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
Required Qualifications at this Level
Education/Training: | Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. LICENSE/CERTIFICATION: Current certification and/or proficiency in Epic Resolute Hospital Billing, Resolute Hospital Claims, or Hospital Coding. An additional Epic certification, proficiency, or badge in another Epic module is strongly preferred, such as in HIM. |
Experience: | Level 1 – Two years in a related hospital revenue cycle position is required; hospital billing or hospital coding related work is preferred. Level 2 - Four years of related experience is required. |
Skills: | LEVEL 1: Demonstrate service excellence and positive interpersonal relationships in dealing with internal and external customers. Willingness to learn and be innovative Highly self-motivated and self-directed Strong organizational skills with attention to detail Solid and effective written, interpersonal, oral and presentation skills Excellent analytical and problem-solving ability required Statistical reporting Data analysis and trending Database design/programming User technical support and training Ability to translate business process into a technical solution Ability to translate the business needs into system configuration and workflow validations. Strong proficiency in Epic configuration via Hyperspace LEVEL 2: In addition to the Knowledge, Skills, and Abilities (KSAs) described for the Level 1, the Level 2 will demonstrate: Knowledge of project management to manage deliverables Designing specifications for information systems Implementation of information systems Maintenance of information systems Procurement procedures Quality assurance, including writing test plans (may be required) Adult learning and training methods (may be required) Strong proficiency in Epic configuration via text The Following preferred, but not required: Working knowledge of Computer Assisted Coding software/integration, such as 3M. Familiarity of and Experience building Epic interfaces to support Coding and Clinical Documentation Integrity processes, such as 3M. Knowledge of DRG imports, ICD-10 Procedure ICD-10 Diagnosis, provider/coder/cdi queries, simple visit coding, and validation checks). |
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
