Job Summary

Responsible for all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Responsible for providing second tier support of assigned systems and performing tasks related to project completion including analysis, testing, documentation, problem resolution, and implementation of devices and supported applications. Provides input into project plans.

Job Duties

• Provides front line action as needed on microcomputer hardware, software, network, and communication problems in a timely, courteous manner.
• Provides mentorship to Associate, Intermediate, and Senior Workstation Analysts.
• Recommends IT related enhancements to meet both current and future needs.
• Responsible for researching problems using microcomputer and network documentation and vendor supplied databases.
• Install, configure, and upgrade desktop hardware and peripherals to include printers and other misc.
• hardware.
• Install software and manage PC's in assigned area through the use of Microsoft Active Directory.
• Assists with the design of new or improved systems including reports.
• Assists with planning, testing, and documenting for application upgrades.
• Verifies system performance via test data.
• Assists and oversee the preparation of department policies, procedures and standards.
• Recommends, orders, and oversees installation of user department required peripheral devices.
• Supports IT departmental initiatives like file server migrations as needed.
• Supports personnel moves by assuring full functionality of PC and peripherals following move.
• Develop and manage team special projects from start to finish.
• Work as a Lead team member with other technical staff, such as networking to ensure connectivity and compatibility with current system.
• Develops and maintains a team atmosphere.
• Recommends system enhancements to provide continuing efficiencies to the end user.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years

If a suitably experienced candidate cannot be found, applicants who meet the basic qualifications but possess fewer years of experience will be considered for hire at a lower level.  Salary would commensurate with experience.

Position Details

• Hours:  8:00am – 4:30pm
• Daily travel to locations of support
• Occasional weekend, evening or holiday work may be required.
• Afterhours on-call is required.
• Desktop support experience required

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 5 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.