Summary Reporting to the Director of Experience Elevation, the Experience Elevation Specialist serves as a visible and dynamic champion in providing the goals, education and coaching needed to build improved, elevated Cook Children’s experiences. The EES collaborates with and actively coaches select areas and/or departments including/involving senior leadership, department managers and frontline staff to facilitate improvement efforts based on patient experience surveys and experience standards. How You Make a Difference at Cook Children’s: Everyone should feel like family. The EES role is critical to ensuring we act on what our patients, families and health plan member
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