The Chief Experience Officer (CXO) is responsible for leading the organizational goal to create best in class patient, family and staff experiences across the enterprise. The CXO is responsible for leading cross-disciplinary initiatives that provide exemplary experiences for patients, families and providers, that foster the highest level of service and delivery of care, and that embody our core values of respect, diversity and inclusion, teamwork and kindness. This role is highly collaborative and requires strong partnership with leadership across all disciplines and multiple operational areas. The CXO reports to the SVP and Chief Safety and Quality Officer, with a dotted line report to the Chief Human Resources Officer. The CXO will also work closely with the Senior Experience Leadership Committee, the Patient Care Assessment Committee (PCAC), Human Resources leadership and with Hospital and Physician leadership as part of the prioritization, oversight, planning and execution of patient, family, staff and clinician experience initiatives.
Boston Children’s Hospital is dedicated to improving and advancing the health and well-being of children around the world through its life-changing work in clinical care, biomedical research, medical education and community engagement.
Boston Children's is ranked the number one pediatric hospital in the nation by U.S. News and World Report. It is home to the world's largest pediatric research enterprise, and it is the leading recipient of pediatric research funding from the National Institutes of Health. It is the primary pediatric teaching hospital for Harvard Medical School. Boston Children’s treats more children with rare diseases and complex conditions than any other hospital.