As a member of the Patient Experience team, the Patient Advocate is the liaison between the patients, families, and visitors and WMCHealth to ensure that patient-centered care complies with all local state and federal regulatory guidelines; and reflects the organization's mission, vision and goals. The role is based at Health Alliance Hospital and supports the Northern region of the WMCHealth network.Under the supervision of the Regional Director, Patient Experience, an incumbent of this class ensures high-quality advocacy services; assuring patients of their right as delineated in the Patient Bill of Rights, effective and expedient complaint management, grievance resolution and service recoveryThis position involves work of a highly sensitive and confidential nature. Superv
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