Certified Medical Assistant - Virtual Care Center-Telehealth - Hybrid - Durham, NC
Duke University Health System
Location: Durham, North Carolina
Internal Number: 200339
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Certified Medical Assistant - Virtual Care Center - Durham, NC
A hybrid position consisting of remote and in-person work days in the Durham, NC area.
General Description of the Job Class
The Certified Medical Assistant functions as an integral member of the virtual clinic interdisciplinary healthcare team in coordinating telehealth visits between patients and clinicians. The Certified Medical Assistant performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensures the virtual clinic runs smoothly.
The Virtual Care Center/Virtual Clinic CMA will actively deliver exemplary care in order to ensure patients receive the right care, at the right time, in the right place. We are seeking a full time CMA to join the Telehealth Virtual Clinic Team. This position will plan and provide professional care for patients in a virtual clinic setting in accordance with the medical and nursing plans of care and established policies and procedures. Provide services virtually and technical support between patients, families, and clinicians.
The CMA will provide necessary tasks, education, and technical support for the patient and providers using the various telehealth platforms, including but not limited to video visits and remote patient monitoring devices.
May be required to work in regular clinic if indicated.
This position is located at the PDC Engagement Center, 4825 Creekstone Drive in Durham, NC.
During the first 90 you will be required to work in the office. After training you will be able to work from home at least 1 day a week.
Duties and Responsibilities of this Level
Clinical responsibilities: The CMA facilitates telehealth visits by taking medical histories and recording other patient information like vital signs, explaining treatment procedures to patients, and prepares patients for telehealth appointments.
Patient care support responsibilities may include:
Collecting relevant patient information in preparation for the virtual clinic telehealth visit.
Assisting the medical and nursing staff during the visit and after the visit in coordinating aspects of the patient's follow up care.
Promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record.
Other clinical support responsibilities.
Performs other clinical functions as delegated and supervised by the physician.
Administrative Responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in Maestro Care, checkout patients, and referral scheduling; Arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed.
May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.
Knowledge, Skills, and Abilities:
Good customer service skills.
Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
Working knowledge of sterile techniques and special procedures that are applicable to work performed.
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff
Levels II and III -- Ability to independently seek out resources and work collaboratively
Required Qualifications at this Level
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bure au of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
General Ladder Statement: In addition to the e education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensure, and/or Certification:
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS require d.
Level II -- Certification by AAMA, AMT, NHA-CCM A, NCMA or ARMA required. BLS required.
Level III - - Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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