Under the direction of the Chief Nursing Officer, responsible for leading the organization in the development, implementation, execution and evolution of a Patient Centered Care Model that aligns with the organization’s CMS reported patient experience, performance, and quality metrics. The Director implements, executes, and hardwires evidence-based, prescriptive tools, tactics and techniques to improve clinical, operational and service excellence in support of best practice. Serves as an internal consultant by establishing and maintaining excellent working relationships with leaders and staff.   Coordinates with the Executive and Leadership Teams to enhance service excellence as a strategic priority for all customer encounters throughout the health system. This position in