The EPIC Application Analyst II is primarily accountable to configure and provide intermediate functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, part of the responsibility is to join with end users to know about the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with the test recommendations for corrective actions and resolution of problems within the software application.
Creates and executes test scripts for new system builds timely and effectively.
Provides testing and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration.
Creates, modifies and tracks system build timely and effectively.
Provides help for normal maintenance of upgrades and system maintenance.
Implements system updates and changes, and communicates those changes to super users and end users.
Provides ongoing application help and end user training for all helped applications.
Engages, manages, and communicates to all stakeholders.
Solves problems by studying business issues and requirements, studying workflows and synthesizing key messages.
Assists in the coordination of training materials and schedules for all super users and end users, and serves as liaison between end users, subject matter experts and vendor implementation team.
KEY SUCCESS FACTORS
Working knowledge of end user workflows; has an expertise of the workflows and the inputs/outputs from an end user and patient perspective.
Ability and experience knowledge end user workflow and owning the technical components of that workflow.
Ability to work well in team environments and facilitate integrated meetings.
Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
Demonstrates customer-oriented service excellence methods.
Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
Ability to execute complex tasks through organization and details motivated approach.
Demonstrates excellent face-to-face communication skills, among facility customers and team members.
A motivated, quick learner of software and information technology.
Proficient in accurate, thorough and complete documentation.
Epic application knowledge to build, test, help and train.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!