The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.
EDUCATION: High School Diploma or equivalent.
CERTIFICATION/LICENSES: BLS issued by American Heart Associate is required within 60 days of hire.
Hospitable and sensitive to needs and feelings of others
Passion for making people feel welcome
Comfortable talking to and greeting patients, associates, and visitors
Ability to enforce challenging restrictions in time of infectious disease outbreaks.
EXPERIENCE: One year experience working in customer service preferred.
NATURE OF SUPERVISION:
-Responsible to: Patient Experience Manager
-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.
-Bloodborne pathogen: B -- If involved in clinical contact
PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.