Duke Primary Care

Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital areconsistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Behavioral Health Care Manager - Population Health Nurse - Duke Primary Care

Location:  

Durham, NC, US, 27710

*Remote position*

Personnel Area:  DUKE PRIMARY CARE

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in more than 30 locations throughout the Triangle.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet® organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

General Description of the Job Class:

The Behavioral Health Care Manager functions as an integral part of an interdisciplinary team, ensuring excellence in behavioral health care, in an effort to achieve optimal mental health outcomes through a seamless model of access and care. Focus on improving mental health care for Duke Primary Care patients, physicians, family and community.

Work Performed:
 

• The Behavioral Health Care Manager utilizes the collaborative care model for treating depression and anxiety in primary care, working in partnership with the primary care provider and psychiatrist to provide high quality team based care
• Responsible for conducting initial comprehensive psychological assessments, eliciting the patient's treatment preferences and needs, presenting patient cases in the weekly rounds meeting with the consulting psychiatrist and communicating those rounds recommendations back to the primary care provider and then to the patient
• The nurse, in the care manager role on the collaborative care team, conducts patient contacts through scheduled telephone appointments
• Care management includes assessment of medication effectiveness and adherence, providing patient education on mood disorders and pain, and brief structured counseling that focuses on the patient's own self-management of their depression and/or anxiety
• Closely follow-up patients generally every two weeks to reassess / administer mental health screenings, assesses medication effectiveness and side effects, engages the patient in a therapeutic alliance, and encourages treatment adherence and self-management
• Skills in motivational interviewing are helpful in guiding the patient in setting self-management goals

Knowledge Skills and Abilities
 

• BSN is required for this position
• CCM preferred

• At least 3 years of nursing experience
• Organized and motivated by a fast-paced environment
• Able to manage multiple tasks/projects simultaneously
• Proficient in chart review and able to assess needs quickly
• Strong with the use of computer software tools and data files
• Comfortable with continuous change and is self-motivated
• Able to help build and establish new programs
• Able to complete documentation in a quick and efficient manner (will be in electronic health record and other software systems developed for care management and population based program metrics)

Level Characteristics

Additional job expectations include the ability to:

• Maintain strict confidentiality
• Promote programs and services to community
• Build effective and trusting relationships with patient/peers
• Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests
• Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions
• Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate
• Be self-directed and able to organize and manage multiple tasks/projects simultaneously

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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