Raleigh, North Carolina
Nashville, Tennessee
Durham, North Carolina
Posted: 09-Sep-23
Location: Raleigh, North Carolina
Salary: Open
Categories:
Internal Number: 236611
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$5000 Sign-On Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months).
**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the sign-on bonus.**
JOB LOCATION
Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd
JOB SUMMARY
We are seeking a PATIENT SERVICE ASSOCIATE to be an integral part of the patient care team in the clinic and is responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures.
JOB DUTIES AND RESPONSIBILITIES
- Preparation for clinic, patient check-in, check out and payment collections; scheduling tests and procedures; managing referrals, work queues, electronic messages and medical record scanning.
- Answering telephone; delivering messages to physicians, nurses and others.
- Customer service, safety, and work culture.
- Perform downtime procedures as necessary for patient check-in and order entry.
- Maintain printers, computers and supplies in the work area.
- Attend meetings and training sessions.
- Comply with all regulatory and compliance policies and processes.
- Perform other related clerical duties as assigned by Service Access Manager.
JOB ELIGIBILITY REQUIREMENTS
- Requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities is required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.