Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT LIS Maint & Support

Job Summary:

JOB SUMMARY
This Application Analyst (Health IT Laboratory Information Systems) will analyze operational processes and information generation or utilization. The Application Analyst will design, develop, manage, test, train, implement and support computer-based information systems and various applications. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems.

Laboratory Information System experience with Cerner Millennium PathNet or Cerner CoPathPlus is strongly preferred for this role.

Note: This role is available for remote work in most US locations

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Key Functions and Expected Performances:

• Knowledge Level: Each Position must contain a level of knowledge of all the applications within the LIS team to manage and support. As the employee grows and develops, their ability to be an SME within each application is achieved and changes. End result and goal is that any level can do basic support and on call while employees grow in the knowledge and understanding of the applications utilized on the team and less support by the vendor. The following experience is preferred:

  • Cerner Millennium PathNet or Cerner CoPathPlus experience

  • Interface understanding/troubleshooting

  • Experience as a Laboratory Scientist with application implementation experience

  • SME for any one of the applications and understanding of the other systems

  • Clinical Genetic Molecular Biology background

  • Epic Genomic module experience or exposure is preferred

• Communication.

  • Communicate effective oral, aural and written skills with work groups, including internal LIS team members, HITS team members, Business Partner members as well as external participants

  • Willingly share knowledge with other teams and team members

  • Work collaboratively with other teams to expedite resolution to problems

  • Prepare and deliver presentations to a teams and user presentation

  • Communicate problem resolution to users and staff seeking feedback as to action taken to resolve a problem and the success or non-success

  • Review feedback and take appropriate action seeking directions and assistance from team leader/mentor

  • Provide written program documentation as per standards

  • Provide timely status reporting as required or needed

• Integrity and security of data

  • Ensure the integrity and security of institutional data

  • Promote confidentiality, security policies and procedures

  • Provide support for user security processes

  • Mitigate the impact of data across systems

  • Collaborate on team maintenance support and workflows between clinical and financial systems

• Analysis and Definition

  • Conduct interviews with end users, vendors and staff to determine needs/requirements

  • Review information on more complex assignments/projects with team leader/mentor, seeking input and direction

  • Prepare functional and technical specifications along with appropriate supporting documentation including, but not limited to, recommendations, ROI , project scope, costs, and others requested

  • Effectively identify problems, risks and their resolutions

  • Recognize and point out procedural and technical impacts on assignments/projects in an environment of integrated systems. Seek advice and direction from team leader/mentor to assure the impact is properly addressed

  • Analyze individual assignments and provide accurate time frame estimates for completion

• Technical Knowledge

  • Provide a variety of programming duties with direction

  • SR submissions for vendor supported tasks

  • Develop effective, efficient internal design and detail pathway workflow documentation

  • Adhere to basic programming standards

  • Produce/build programs within regulatory agency guidelines

  • Collaborate with the QA teams and business partners to establish comprehensive and detailed functionality test plans

  • Collaborate with the QA teams and business partners to establish comprehensive and detailed test plans for regulatory requirements

  • Relational DB retrieval ability to provide ad hoc information and data analysis

  • DA and DA2 Queries

  • CCL Queries

  • SQL Queries

  • Intense knowledge of interfaces and integration

  • Strong knowledge of operating systems and support tools

  • Use debugging tools and monitor effectively

  • Maintain skills and programming languages as commensurate for experience level

• Application support

  • Ownership of Incident management and problems resolution processes.

  • Effectively work with users to understand problem and recognize and define needs/problems within the appropriate processes

  • Ability to distinguish critical needs/problems and prioritize among less urgent needs

  • Follow through from analysis to problem resolution, modifying software as necessary

  • Facilitate quality customer service

  • Provide on-call support as assigned (but not limited to)

  • Millennium Pathnet (Gen Lab, Micro...etc)

  • Millennium Helix

  • Copath Plus

  • SCC Softbank

  • 3rd party software to support all the applications

  • Continually increase breadth and depth of application knowledge

  • Understand integration and interfacing among systems

  • Create documentation for continuous process improvement, education and training

• Professional development

  • Actively identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance professional development

  • See learning as a part of work

  • Actively seek understanding of VUMC organization and goals

  • Demonstrate professionalism at all levels

  • Demonstrate willingness to learn new skills

  • Accept constructive criticism

  • Demonstrate initiative in self-directed learning

  • Provide guidance and training to others

  • Conduct peer review when requested

  • Conduct review of supervisors when requested

• Leadership

  • May function as team leader for projects with small to medium scope and may assume project management responsibilities as assigned

  • Must be able to identify the project scope, perform resource analysis

  • Demonstrate ability to build and lead project teams by prioritizing tasks and work assignments effectively by delegating tasks as appropriate with documentation and target dates

  • Utilize project management tools/software as appropriate

• Procedures and Processes

  • Follow incident management and change management procedures

  • Perform design reviews and technical reviews when appropriate

  • Perform functionality testing for accuracy of request

  • Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance

  • Follow escalation procedures according to departmental policies and procedures

  • Document problem resolution appropriately (i.e., Solve, Change)

  • Incorporate Disaster Recovery concepts into systems and procedures

TECHNICAL CAPABILITIES
* Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
* Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.

* Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.

* Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.

* Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

* Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled