At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description The Patient Experience Coach is responsible for training and developing new and existing Access Specialists to improve their performance and achieve specific business goals. They work closely with the operational managers and supervisors to identify areas for improvement, develop training programs, and monitor agent performance.  This position plays a crucial role in developing a skilled and motivated access center team that delivers exceptional customer service