Kansas City, Missouri
San Antonio, Texas
Baltimore, Maryland
Posted: 04-Apr-25
Location: Phoenix, Arizona
Type: Full Time
Categories:
Internal Number: 922978
Position Summary
Coordinator III, Gift Processing
Join the Development Operations team at Phoenix Children’s Hospital Foundation! We support the essential functions of Foundation staff who are passionate about Phoenix Children’s Hospital’s mission of providing hope, healing, and the best healthcare to children and their families. The ideal candidate will be comfortable working in a dynamic and fast-paced environment, has a great attention to detail, is self-motivated, and possesses strong customer service skills.
Reporting to the Manager, Gift Processing the Coordinator III, Gift Processing coordinates and prioritizes day-to-day gift processing activities, including but not limited to gift batching, donor acknowledgement communications, donor database maintenance, and gift-related customer service.
Key functions:
Primarily responsible for processing quick, accurate, and timely offline and online gift entry into the Raiser’s Edge database following department gift coding guidelines.
Opens and sorts gifts received in the mail and copies all gifts and accompanying gift documentation in preparation for daily bank deposits.
Retrieval maintenance and occasional set-up for online Workplace Giving portals to obtain reports for gift processing.
Merges and prints timely donor acknowledgement letters and tax receipts.
Generates monthly pledge payment reminders and credit card decline notices.
Collects, updates, and maintains key constituent data in the database such as address, phone, and e-mail information, obituaries, and other biographical information.
Assists with routine database cleanup projects as needed.
Answers phone calls from donors received through the Foundation’s general number and responds to e-mails from the Development Operations e-mail inbox.
Assists with covering the front office desk as needed on a rotating basis.
Performs other duties as assigned.
The Coordinator III’s primary responsibility is to assist with managing relationships, partnerships, programs, events and campaigns that result in growing annual revenue for the Foundation. The Coordinator III collaborates with colleagues throughout the Foundation and/or hospital to help deliver first-class programs, events, recognition, and service to internal and external donors. The Coordinator III will take a lead role on project/program execution.
Education
- Bachelor?s degree or equivalent years of experience (Required)
Experience
- Minimum of 5 years of related experience. (Required)
- Prior retail or customer service experience. (Required)
- Project management, community relations and/or budgeting experience. (Required)
- Experience working with executive staff and high profile stakeholders. (Required)
- 3-5 years of advanced administrative experience. (Preferred)
Special Skills
- High level of maturity and personal integrity; enthusiasm, energy and a positive attitude combined with a passion for building relationships. (Required)
- Goal oriented, resourceful, flexible and good humored. (Required)
- Strong computer skills, including proficiency with Microsoft Office software and CRM database. (Required)
- Ability to multi-task with keen attention to detail. (Required)
- Ability to maintain a flexible schedule to accommodate occasional night and weekend activities. (Required)