Details
Posted: 08-Jan-26
Location: Morristown, New Jersey
Categories:
Operations
The Transformation & Consumer Insights Intern supports the Patient Experience team in driving strategic, systemwide improvement efforts that elevate the care experience across all settings. This hands-on role blends technical business acumen in process improvement with a deep understanding of healthcare operations, culture, and patient-centered care. The intern contributes to data-driven initiatives that proactively enhance the pat4int experience, leveraging metrics, feedback, and actionable insights to inform system-level improvements.
Working with the team, the intern will assist in the development and execution of initiatives rooted in consumer feedback and aligned with organizational performance goals. The role emphasizes continuous improvement, Lean methodology, PDSA cycles, and patient experience data to advance a culture of excellence and empathy.
Key Responsibilities
Experience Transformation & Continuous Improvement
- Learn patient experience metrics and core drivers
- Support current-state validation, friction analysis, and improvement meetings
- Capture notes and track action items for cross-functional initiatives
- Map workflows and assists in process documentation to identify improvement opportunities
- Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles
Consumer Insights & Data Analysis
- Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web revies
- Ensure accurate and comprehensive capture and categorization of the patient voice
- Analyze trends and generate actionable insights to guide improvements and inform leadership
- Support creation of dashboards, slides, and reports for leadership and stakeholder communication
Patient Experience System Operations
- Attend Patient Experience huddles and manage follow-up action items
- Maintain shared folders, reference libraries, and documentation to support team workflow
- Assist with major system initiatives and support Senior Leadership Team deliverables
- Applicants must currently be enrolled in a full-time accredited public or private College/University
- Current undergraduate student ideally pursuing a degree in Engineering, Business Administration, Health Administration, Project Management, Nursing or a similarly related field
- Be in good academic standing
- Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship
- Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident
- Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)
- Familiarity with Lean Six Sigma (LSS) concepts and process improvement tools
- Strong analytical, organizational, and detail-oriented work habits
- Data-savvy, able to synthesize complex information into actionable insights.
- Excellent written and verbal communication skills
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For (r) and FORTUNE(r) magazine for 15 years
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for "Millennials" Great Place to Work(r) and FORTUNE(r) magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work(r) and FORTUNE(r) magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
____________________________________________
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
