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The Beryl Institute / Patient Experience Institute Logo
The Beryl Institute / Patient Experience Institute

Nashville, Tennessee

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The Beryl Institute

United States - Nationwide

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South Texas Health System

EDINBURG, Texas

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Optum Medical Care

Fishkill, New York

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BJC HealthCare

Belleville, Illinois

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Optum

Beckley, West Virginia

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AdventHealth

Deland, Florida

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AdventHealth

Denver, Colorado

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ScionHealth

Tucson, Arizona

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Beebe Healthcare

Rehoboth, Delaware

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Beebe Healthcare

Lewes, Delaware

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Penn State Health

Lancaster, Pennsylvania

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Baylor Scott & White Health

Plano, Texas

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Beebe Healthcare

Lewes, Delaware

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CHRISTUS Health

San Antonio, Texas

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Vanderbilt Health

Nashville, Tennessee

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AdventHealth

Altamonte Springs, Florida

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AdventHealth

Tampa, Florida

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AdventHealth

Rome, Georgia

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AdventHealth

Calhoun, Georgia

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Beebe Healthcare

Lewes, Delaware

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Beebe Healthcare

Lewes, Delaware

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Customer Service Advocate I
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Members calls related to inquiries, questions and concerns in all areas including enrollment, benefit interpretation and eligibility for medical care. Serving assistance to one/maximum two Lines of Business. Maintains confidentiality per HIPAA guidelines..JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions40% Call Handling: Answer and document Members calls related to inquiries, questions and concerns in all areas including eligibility and status of claims and authorizations. Specifically, have the knowledge and acumen to accurat


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