The Customer Service Representative is responsible for investigating, responding and providing information pertaining to patient and insurance payment posting questions and concerns. The CSR investigates and reports back on findings regarding patient and insurance payments and assists in maintaining acceptable accounts receivable balance(s). The CSR verifies payer remits for our patient claims, assigns applicable adjustment codes and investigates accuracy of payment and remit data timely. CSR identifies trends in payment and remit routing, along with possiblie issue and solution for resolution.
Responds to inquiries regarding payments, remits, payor electronic enrollment transactions
Investigates and obtains missing payments and remits
Collaborates with Information Technology when troubleshooting or investigating concerns
Post patient and insurance payments with accuracy
Maintains professional working relationships
Ability to work independently while demonstrating team work to achieve common goals
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.